HP Laserjet P2015 smearing ink problem

[4thDoctorWhoFan]

My HP Laserjet P2015 just started printing with the ink smearing. From reading the forums, I take it it's either the toner cartridge or the fuser. Is this correct?

On normal paper, it appears to print ok but the ink does smear a little to the touch. However, if I print on a laser shipping label, it comes out completely smeared. I have been using this same shipping label for years with no problem but now it smears. I do use the manual feed tray for the labels.

I have attached a picture of the problem.

Any help would be appreciated.

[Andr-1611]

Hello @4thDoctorWhoFan,
Welcome to the HP Support Community!

2 Steps

- print a cleaning page, see HP LaserJet P2015 - User Guide, page -92

- print a Supplies Status (page -46) page and upload here

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
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[4thDoctorWhoFan]

I went through the cleaning process and I still have the same problem with smearing when printing address labels.  Again, I have never had a problem with these labels before and have been using them for years.

Attached is the Supplies Status page.

Thanks for your help.

[Andr-1611]

The Supplies Status page looks good!

But

---

@4thDoctorWhoFan wrote:

... I have never had a problem with these labels before and have been using them for years.

---

and because the problem persists, the toner should be reclaimed.

Regards
Andreas

[4thDoctorWhoFan]

Nope, not the toner.  I replaced the toner cartridge and the same problem occurs.  At least now I know it's more than likely the Fuser assembly which I suspected from the beginning.