HP M282NW - Supply Settings is Not Working

[CharlesNg]

Hi, im facing issue with this printer Supply Settings, which it is not reflecting the changes.

example, im setting lower 20% toner low supply,  very low catridge - print black.

It doesnt seem to work on this printer.

My previous printer - this works! 

Anyone experience this issue on this printer model ? Thanks.

[Kumar0307]

@CharlesNg, Welcome to the HP Support Community! I’m here to help.

I did not understand the issue you are facing. Is the printer not showing the correct ink levels?

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Print a Supplies Status page

1. On the printer control panel, swipe left, and then touch Setup.
2. Touch Reports.
3. Touch Supplies Status.

If you get a message indicating the ink toner is low/empty, kindly replace the same to resume printing. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[CharlesNg]

Hi @kumar0307,

Thanks for your response and reply.

Basically, what im trying to achieve is to prevent color printing for my user.

Hence, im setting the low supply setting to a higher percentage (90%) instead of default (10%)

See the below screenshot.

and my current ink toner is accurate and current ink usage.

In my old model M280nw , by set this setting. all user will only print in Black although they attempt print color.

FYI, my this new printer - M282nw firmware has been updated to current available version: 20220411

Please advice. Thanks.

[Kumar0307]

@CharlesNg

Let us try these steps and check if that helps:

1. On the printer control panel, swipe left on the display, and then touch Setup.
2. Touch System Setup.
3. Touch Supply Settings and make the necessary changes as required.

Let me know how it goes.

[CharlesNg]

Hi

Sorry for late update.

The issue the remains even though i change the setting from the printer's setting interface.

Please advice.

FYI, i have upgraded to the latest firmware version

Thanks.

[Anand_Andy]

@CharlesNg

Thank you for your response, as the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!