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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
We have seen some cases where the static bar in front of the transfer roller gets bent out of shape and the cartridge hangs on it. Try lifting upwards as you attempt to remove. The other issue we have seen relates to NON-HP cartridges where the drive unit on the right side breaks and gets caught, binding the cartridge. In either case you are going to have to finesse the cartridge out of the printer.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
We have seen some cases where the static bar in front of the transfer roller gets bent out of shape and the cartridge hangs on it. Try lifting upwards as you attempt to remove. The other issue we have seen relates to NON-HP cartridges where the drive unit on the right side breaks and gets caught, binding the cartridge. In either case you are going to have to finesse the cartridge out of the printer.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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0
0
HP Recommended
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