HP Office Jet Pro 8600 Printer problem after new ink install

[TNGirl4Life]

Installed a new HP black ink cartridge 950XL on my HP Officejet Pro 8600.  Received  "Printer Failure" message - there was a problem with the printer or ink system.  Followed directions to turn off, unplug, plug in and turn on.  Still receiving that message.  

[Irfan_06]

Hi @TNGirl4Life,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a ink system error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[TNGirl4Life]

Tried the list provided with no luck. Went to office supply store and traded for another brand new HP 950. Same message. Note: when I put the old empty ink cartridge in, it goes back to message that I just need to replace. Decided to buy new C, Y, and M. Put in Y and C as they were at a questionable level. After much time spent and following your instructions a few times, I now am receiving  message C and B appear to be damaged. This is after a time where B was just damaged. I don't think either one are damaged, but need some help here. I am now over $125 vested in HP ink.

[TNGirl4Life]

Update: I continue the procedure in hopes that the next time I try, it will work. However, since I began, the printer continues to display the Y and M as having less and less ink. I just purchased Y,M, and C today and have printed nothing. I feel like that new 950 XL Black has screwed up everything. Please help.

[Irfan_06]

Hi @TNGirl4Life,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[TNGirl4Life]

Unfortunately, nothing works. The printer was working fine up until I changed the ink cartridge. Strange. Maybe HP just wants me to have to buy a new one? Could you provide me with a model number of the current one which most closely resembles this one? Thank you.

[TNGirl4Life]

Just to conclude: I did everything you specified, tried other things mentioned on YouTube, tried two sets of black and two sets of color of HP Authentic ink purchased from reputable dealers, and continued to receive printer failure or bad cartridge messages, sometimes on black and sometimes on cyan. At that point, I gave up, inserted the empty black and almost empty colors that I had before all went haywire. Well, no error messages except that the ink is low. So strange. I believe there is nothing at all wrong with this printer but is the ink HP is selling.

[Irfan_06]

Hi @TNGirl4Life,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support