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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (64-bit)

I have tried in WordPerfect, Word, Excel, etc.  The printer has ink in both black and color.  From the printer I can print the test page in color.  In Word and Word Perfect the box to print in color is checked.  I have updated both the printers software and the computers printer software.

 

Help the printer us useless to me.  I love the HP laser printer, but am disappointed in the officejets.

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