HP OfficeJet 8015e ink cartridge code OXB8047DF6

[vickiemb]

just installed new ink cartridges replacing what was in my printer.  Error Code OXB8047DF6 received.

[Raj_05]

Hi @vickiemb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OXB8047DF6 typically indicates an issue with the ink cartridges or their installation in your HP OfficeJet 8015e printer. Here are some troubleshooting steps you can try to resolve this issue.

Check Ink Cartridge Installation:

• Open the printer and make sure the ink cartridges are installed correctly. The cartridges should click into place firmly.
• Remove the cartridges and reinsert them to ensure they are seated properly.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Carefully remove the ink cartridges.
• Use a lint-free cloth or a cotton swab moistened with distilled water to gently clean the electrical contacts on both the cartridges and the printer.
• Reinsert the cartridges and close the printer.

Check for Packaging Material:

• Ensure that any protective tape or packaging material (often found on new cartridges) has been fully removed.

Reset the Printer:

• Turn off the printer and unplug it for about 30 seconds.
• Plug the printer back in and power it on.

Try a Different Cartridge:

• If you have a spare set of cartridges or can test with the old ones, see if the printer recognizes them to rule out faulty new cartridges.

Firmware Update:

• Check for any available firmware updates for your printer via the HP website or HP Smart app. Sometimes, firmware issues can cause cartridge errors.

Check Cartridge Compatibility:

• Ensure the ink cartridges you're using are compatible with the HP OfficeJet 8015e. Sometimes, non-genuine cartridges can cause error codes.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support