HP OfficeJet J4680 with Ink Cartridge 300XL not working

[Ulfert15]

We have always used the original HP Ink Cartridge 901XL black for our HP OfficeJet J4680. Since this is now no longer manufactured, according to HP you should now use the Ink Cartridge 300 in Germany. We have now bought an original HP Ink Cartridge 300XL but the printer shows that it is incompatible. Have read here in the forum in another case that possibly a firmware update could help. But have not found a way to do this. Attempts to solve the problem with the HP Print and Scan Doctor came to nothing. Is there a solution?

[sandytechy20]

@Ulfert15 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Here is the list of cartridges that work with your printer:- 

If you are using to correct cartridge, follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.