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‎01-10-2022 08:49 AM - edited ‎01-10-2022 09:10 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I replaced a depleted ink cartridge with a genuine HP ink cartridge replacement and I get the error stating "the indicted cartridge is an older generation cartridge that does not work in your printer" Now I can't use my printer. Please help.

I have additional HP replacement cartridges, so are these all junk? I can not believe the company would make it's customers waste so much money. I need my printer for work and school.

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8 people had the same question
1 REPLY 1

‎01-13-2022 06:21 AM

HP Recommended

Hi @hschampers,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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