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‎09-13-2020 10:33 AM - last edited on ‎07-15-2021 03:05 PM by Retired

HP Recommended
Product: HP 951
Operating System: Microsoft Windows 10 (32-bit)

I have an OfficeJet Pro 8600 Printer that I bought in the US more than 10 yrs ago. I am now living in Mexico and when I replaced the HP 951 cartridge I received the message that the "cartridge is not compatible". I suppose that I need to make an update of my HP printer. Can someone please help me with this?

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1 REPLY 1

‎09-13-2020 04:51 PM

HP Recommended

@MAC-58 Welcome to HP Community

If you've purchased the printer in one country/region and moved to another, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:

 

You may send a private message to the HP Facebook Team: https://www.facebook.com/HPSupport/  for a faster response. If you've already attempted the same and need a response here, I'll need a few more details, 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here to access the private messages

 

Keep us posted if you need anything else,

Good luck!

Riddle_Decipher
I am an HP Employee


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