HP OfficeJet Pro 8715 ink cartridge older generation is FALSE

[nealratner]

I have a HP OfficeJet Pro 8715 and went to replace the black 952 XL black ink cartridge with an "Original HP Product" replacement.  The cartridge I removed has a P/N "F6U19A" and identified as "Warranty Ends: 2020/07"

The cartridge I replaced it with has the exact same P/N and date.  The cartridge that was removed works fine.  The replacement will not work and provides an error "This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models."

I don't care if it works with other models.  Whatever firmware update HP created has now blocked the usage of a legitimate HP cartridge that was designed to work with this model.  If HP is now defining not only what cartridges can be used by updating firmware, that is absolutely a HORRIBLE business ethic.  

Please provide a resolution or a way to replace this perfectly good cartridge that you have rendered useless.

[Raj_05]

Hi @nealratner,

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[nealratner · Accepted solution]

I ended up contacting HP Support directly and was able to get the cartridges replaced.  There is no other option.