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‎10-02-2022 03:47 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

My printer only prints in black and white. Even without a Mac. If I want to make a color copy, it only comes in black and white. Up until a few weeks ago, color prints still worked. Even color prints on my Windows notebook or mobile phone only print in black and white. Resetting the printer did not help. Not without electricity either

 

several users here in the forum have the same problem, but I can't find a solution

 

Model: HP OfficeJet Pro 8720

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2022 11:56 AM

HP Recommended

I have found the solution to the problem. One of the color cartridges was defective. I replaced them all, although the fill level was still half full and now the color prints are working again.

View solution in original post

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2 REPLIES 2

‎10-02-2022 10:39 AM

HP Recommended

Hi,

How are the color ink levels? any empty or ink color may cause a such.

 

Other than that, please follow below support document to troubleshoot such an issue:

https://support.hp.com/in-en/document/c04955437

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-11-2022 11:56 AM

HP Recommended

I have found the solution to the problem. One of the color cartridges was defective. I replaced them all, although the fill level was still half full and now the color prints are working again.

Was this reply helpful? Yes No
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