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‎08-04-2021 06:15 PM

HP Recommended

HP Officejet 5740: after the second refill of the ink the printer says to remove and reinstall the ink cartridges. I refilled the ink a second time at one ink retail place, after the first refill by Costco I did not have any issues. How to resolve the problem?

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1 REPLY 1

‎08-08-2021 08:09 AM

HP Recommended

Hi @Kristina257,

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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