HP Officejet Pro 8600 Plus does not support HP950XL Z10 cartridge

[bootson]

I have an HP Officejet Pro 8600 Plus printer that does not seem to support a brand new and official HP950XL Z10 cartridge. I have tried all the reset and other debug steps, but nothing works. The FW is the latest. The color cartridges are HP951XL Z10 and work well. The odd thing is that HP950 Z10 is listed as supported but not the XL version.

[bootson]

Can someone from HP help with this? I get the following info from the printer which doesn't seem right for the Black cartridge.

Might a region reset help?

[Nal_NR]

Hi @bootson,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Region reset will be done if the unit is purchased in a different region/country.

If yes let me know.

Meanwhile, perform the steps from this document and see how it goes.

Update the firmware: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bootson]

Hi Elohi,

Thanks for the reply. As I mentioned in my first post, the FW is up to date.

I have tried all the debug steps, eg hard reset, swapping old/new cartridges, a couple of times and they didn't help. The only remaining item is to try and swap the cartridge at the retailer, but I am trying to avoid that as it takes some effort to do that and they might not accept it. So I'm hoping to make the first cartridge I bought work as expected.

Do you know why the HP 950XL Z10 is not listed as a Supported Cartridge? This seems to be the root problem.

[Nal_NR]

Hi @bootson,

Thank you for performing the recommended steps, I see that it has not helped. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our support.

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!