HP Officejet Pro 8600 [edited]HP950XL High Yield Black Original ink cartridge from Staples, as al

[Tsega1]

HP950XL High Yield Black Original ink cartridge from Staples, as always, and got

printer or ink system failure message

[Max3Aj]

@Tsega1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It seems you have an HP OfficeJet Pro 8600 (N911a), and after installing a new HP 950XL Black cartridge (genuine, purchased from Staples), you're encountering a "Printer or Ink System Failure" message.

Here are the steps to resolve it, 
Perform a Hard Reset

• Turn on the printer.
• Unplug the power cord while the printer is still on (disconnect it from both the printer and the wall).
• Wait for 60 seconds.
• Reconnect the power cord directly to the wall outlet (avoid using a surge protector).
• Turn the printer back on if it doesn’t restart automatically.

Check if the error message clears.

Carefully Remove and Reinsert the Cartridges

• With the printer powered on, open the cartridge access door.
• Remove all cartridges (not just the black one).
• Inspect for any ink buildup, debris, or damage on the cartridges and in the cartridge slots (especially the black one).
• Reinsert all cartridges securely.
• Close the door and allow the printer to initialize.

Check for Cartridge Compatibility Issues

Even if you consistently buy from Staples, sometimes:

• If the cartridge is very new (e.g., manufactured in 2024), it may have firmware compatibility issues with your printer (HP has released firmware updates that can block newer cartridges on older printers).
• If possible, try reinstalling your old cartridge (even if it’s low) to see if the error changes.
• Alternatively, try another new HP 950XL cartridge if you have one available.

Update the Printer Firmware (if accessible)

If you can bypass the error temporarily, try:

• On the printer screen: Setup > Printer Maintenance > Update Printer.
• If that option isn’t available, you might need to update manually via USB from HP's website (though this may not be possible if the printer is stuck).

If the issue persists, then it might be an issue with the printhead. You will have to visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support