HP Officejet Pro 8600 error code with New HP Ink Cartridges

[GFS23]

The 4 Ink Cartridges were replaced in the printer, and it came back with the following message: "there is a problem with the printer or ink system. Turn the printer Off, then On. If problem persists, contact HP." I have cycled the Off/On option several times. The problem is I cannot contact HP because the printer is out of warranty. I am hoping someone in the HP community can help. Thanks in advance!

[A_Gayathri · Accepted solution]

Hi @GFS23,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error message "there is a problem with the printer or ink system" on the HP Officejet Pro 8600 usually indicates an issue with the ink cartridges or the printer's internal systems. Here are several steps you can try to resolve this issue:
 

1. Check the Ink Cartridges

• Remove and Reinsert: Remove all the ink cartridges and reinsert them to ensure they are properly seated.
• Check for Protective Tape: Make sure any protective tape on the new cartridges has been removed.
• Clean the Contacts: Use a lint-free cloth and distilled water to gently clean the electrical contacts on the cartridges and in the printer.

2. Reset the Printer

• Power Cycle: Turn off the printer, unplug the power cord from the printer and the wall outlet, wait for at least 60 seconds, then plug it back in and turn on the printer.
• Hard Reset: With the printer on, disconnect the power cord from the back of the printer, wait 60 seconds, reconnect the power cord, and turn the printer on.

3. Check for Firmware Updates Update the firmware on an HP printer

• Update Firmware: Ensure the printer firmware is up to date. You can download the latest firmware from the HP support website and follow the instructions for updating.

4. Use Original HP Cartridges

• Genuine Cartridges: Make sure you are using genuine HP ink cartridges. Non-HP cartridges can sometimes cause errors.

5. Perform a Printhead Cleaning

• Clean Printhead: Access the printer's maintenance menu and select the option to clean the printhead. This can sometimes resolve issues related to ink flow.

6. Reset the Ink System

• Reset Ink System: If the problem persists, you might need to reset the printer’s ink system. This can be done by accessing the printer's internal settings, though the process varies by model and might require specific key combinations.

7. Check for Obstructions

• Check for Paper Jams: Ensure there are no paper jams or obstructions inside the printer that might affect the ink system.

Refer to this document:  HP OfficeJet Printers - 'Printer Failure' Error 

HP Officejet Pro 8600 e-All-in-One Printer - N911a

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[GFS23]

Thank you for your reply...Pulling out all the cartridges and installing them one at a time worked.  My printer is now back printing with the new cartridges.

[A_Gayathri]

HI @GFS23,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support