HP Officejet Pro 8710 Bot printing full page

[Louavulcardinal]

My printer is not printing full pages. I read some previous posts. I tried placing a document on the printer glass and making copies. It made a color copy but not a full black copy.  Help please I love this printer. 9-8-21 11:34 AM

[sandytechy20 · Accepted solution]

@Louavulcardinal

Welcome to the HP support community.

I understand that you are getting print quality issues while copying, I am glad to assist you.

Follow these steps to fix the issue.

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the control panel to clean the printhead.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Louavulcardinal]

So I am quite pleased that someone from HP did answer me.  I was on the verge of throwing this in the trash and trying to find a new printer.  It is working for the moment.  I will know soon if this fix did the trick as I will be printing more in the coming days.

How often should I be cleaning the Print Heads

Thank you again for your help.

Don

[sandytechy20]

@Louavulcardinal

Goof to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

You need to clean the printhead often, only when you come across such an issue you can try cleaning the printhead.

Cheers.