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‎03-20-2024 09:25 PM

HP Recommended

For a HP Officejet Pro 8720 I attempted to install a new HP ink cartridge marked as 952 or 952XL cartridge.

I receive an older generation cartridge error.  "The indicated cartridge is an older generation cartridge that does not

work in your printer. It can still be used with some older printer models."

 

Please help. Otherwise this will just be a massive waste of brand new ink. 

Category:
1 REPLY 1

‎03-23-2024 09:25 AM

HP Recommended

HI @smritiz0519 ,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

After you install an ink cartridge if you get an older generation cartridge please follow the steps below:

 

  • Please make sure you are using compatible HP cartridges.
  • Please update the printer firmware.
    Sometimes updating the printer firmware helps. Please click here to update the printer firmware.

 

If the issue persists, Please replace the cartridges.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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