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‎04-07-2021 08:35 PM

HP Recommended
Product: HP Officejet Pro 8740
Operating System: Microsoft Windows 7 (64-bit)

After a recent firmware update, replacement cartridges give an error "Older Generation Cartridge Installed". Is there a way to revert to the previous firmware, since my printer was working perfectly before the firmware update? If not, is there a work around to get the new firmware to accept the HP 952xl cartridge (purchased late 2020)?  

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7 people had the same question
4 REPLIES 4

‎04-09-2021 08:57 AM

HP Recommended

I am experiencing the same issue.  I updated the firmware a week ago on an HP8740 printer b/c I was getting a error: Cartridge not recognized...even thought I was using HP cartridges.  The printer was working after the firmware update for the past week.  I moved the printer this morning and after turning it on, I get the "Older Generation Cartridge Installed" error and am unable to print.

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‎04-09-2021 11:03 AM

HP Recommended
I have exactly the same issue. Anyone has a solution for this. I have plenty of HP original replacement cartridges which the printer is now labeling them as OLD GENERATION cartridge. The issue is the printer doesn't want to print AT ALL
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‎04-18-2021 02:09 PM

HP Recommended

This is ridiculous. I am in the same boat. I would expect better from HP considering these are genuine cartridges made for this printer. My wife is pretty upset as we use a lot of ink.   planned obsolescence to sell more ink? I don’t see how it could be a maintenance issue.  Anyways let me know if anyone figures it out.

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‎04-24-2021 05:18 AM

HP Recommended

Did anyone figure this out?

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