HP Officer 9019 will not accept new cartridges

[GLW6]

Hi, it says blue cartridge is empty - I reinstalled the new cartridge and it’s still saying cartridge is empty? I tried turning it on and off etc… and that hasn’t worked either! 

[A_Gayathri · Accepted solution]

Hi @GLW6,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an error blue cartridge is empty Here are some steps you can try to resolve the issue with your HP OfficeJet Pro 9019/Premier All-In-One Printer:

Check Cartridge Installation:

• Ensure that the new cartridge is properly installed. Remove and reinstall it, making sure it clicks into place.

Clean Contacts:

• Turn off the printer and unplug it.
• Open the cartridge access door and carefully remove the blue cartridge.
• Using a lint-free cloth or cotton swab, gently clean the contacts on the cartridge and inside the printer where the cartridge connects.
• Reinstall the cartridge and close the access door.

Reset Printer:

• With the printer turned on, unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Firmware Updates: Update the firmware on an HP printer 

• Sometimes, a firmware update can resolve cartridge recognition issues. Check the HP website or the HP Smart app for any available updates.

Use Genuine HP Cartridges:

• Ensure that you are using genuine HP cartridges, as third-party cartridges might not be recognized properly.

Check Cartridge Compatibility:

• Verify that the cartridge is the correct model for your printer. Using an incorrect cartridge can cause recognition problems.

Perform a Printer Diagnostic:

• Use the HP Smart app or printer’s control panel to run a diagnostic check to see if it identifies any issues.

Refer to this document: HP OfficeJet Pro 9019/Premier All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.