HP Printer 9015 ink cartridge depleted, although I tried several new cartridges.

[ECash]

HP Printer 9015 says ink depleted. I tried several new cartridges ordered directly from HP. Nome of them will work.

[A_Gayathri · Accepted solution]

Hi @ECash,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer 9015 ink cartridge being depleted. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Clean the ink cartridge electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Push in on the cartridge indicated in the error message to release it from the carriage.

Wipe the copper-colored contact on the cartridge with a lint-free cloth.

Slide the cartridge into its color-coded slot until it clicks into place.

Repeat these steps for any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

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