HP Printer Issue

[bp_hrushikesh_m]

Hello Team,

I am raising this request regarding the printer model selected above. We are experiencing an issue with print quality: the text and images are appearing very dull, faded, and faint on the page.

Could you please have someone look into this?

[Jerry_57]

Hi @bp_hrushikesh_m,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your printers in the provided documents, dull, faded, or light print is commonly linked to these causes:
 

• Poor paper quality.
   
• Paper that is too thick or too glossy and resists toner.
   
• An almost empty print cartridge.
   
• A damaged print cartridge.
   
• Print settings that need adjustment.
   
• A dirty paper path or pickup roller (model dependent).

Recommended HP troubleshooting steps:
 

Check and change the paper:
 

• Use high-quality paper compatible with HP laser printers.
   
• If the paper is too moist, thick, or glossy, replace it with fresh, dry paper or a smoother/matte paper.

Adjust print settings:
 

• If the page is too light:
  
  
  • Set print quality to FastRes 1200 where available.
     
  • Turn off EconoMode.
     
  • Increase Print Density in printer properties/settings.

Clean the printer:
 

• Run the printer’s Cleaning Page/Cleaning mode if available.
   
• On some models, cleaning the pickup roller and paper path can help.

Check the cartridge:
 

• If print remains faded after settings changes, the print cartridge may be almost empty or damaged.
   
• Replace the cartridge if needed. HP recommends using genuine HP cartridges.

If the issue continues:
 

• Print a test/configuration/diagnostics page if your model supports it.
   
• If the problem persists after all steps, service may be required.

I hope this will help.

 

Take care and have a good day.