HP Printer is not communicating with the cartridge

[BrokenLH]

I recently got a new HP cart. for the model 

HP OfficeJet 5200 All-in-One Printer

it keeps not detecting it

 

[A_Gayathri]

Hi @BrokenLH,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet 5200 printer is not detecting the new cartridge, here are some steps you can try to resolve the issue:
 

Check Compatibility: Ensure that the new cartridge is compatible with your printer model.
 

Reinstall the Cartridge:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door.
• Remove the new cartridge and inspect it for any protective tape or packaging that might still be on it.
• Reinsert the cartridge firmly until it clicks into place.
• Close the cartridge access door and plug the printer back in.

Clean Contacts:

• With the cartridge removed, use a lint-free cloth or a cotton swab slightly dampened with water to clean the contacts on both the cartridge and inside the printer.
• Let the contacts dry completely before reinserting the cartridge.

Reset the Printer:

• Turn off the printer and unplug it from the power outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Update Printer Firmware: Check for any available firmware updates for your printer model through the HP Smart app or the HP website.  Update the firmware on an HP printer
 

Try Another Cartridge: If possible, test with another cartridge (either a different new one or the old one, if it was working) to see if the issue is with the cartridge itself.
 

Refer to this document: HP OfficeJet 5200 All-in-One Printer series

HP printer ink cartridge issues including 'Incompatible,' 'Missing,' 'Failure' and enrollment errors

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.