HP Smark Tank Plus 655 Printer problem

[Nhadya]

I have carried out a printer alignment and nine (9) print head cleans but my printer still will not use the Cyan ink tank.  I am at a loss as what to do next.

[sandytechy20]

@Nhadya

Welcome to the HP support community.

I understand that the cyan ink cartridge is not working, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers