HP Smart Tank 518 Prints on pink and black color

[DavidZae]

Hi! my cartridge on HP smart tank 518 is full but it only prints pink and black color, tried printing the printer status report, but the color bars only has magenta and black, other colors are blank, I checked it in the smart app it says the inks are full, checked the cartridge there's also ink on other colors

[Nal_NR]

Hi @DavidZae,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are facing issues with print quality. 

Follow the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @DavidZae,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @DavidZae,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us