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I am using this printer with a MacBook Pro running macOS Sequoia 15.5

 

If I try to print anything in colour it comes out black and white

 

If I run the diagnostic it prints colour

 

I am assuming the problem is that HP doesn't have a driver for macOS Sequoia 15.5 because it doesn't appear in the drop down box?

 

As it stands this printer is useless to me

 

Can anyone help please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Any such is likely due to missing drivers.

 

Please install and follow HP Smart from the Mac App Store below:

https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12

 

Follow the 'Set up your printer using the HP Smart app' section below to configure the printer on your Mac, then check for any difference following its configuration:

https://support.hp.com/ee-en/document/ish_1716406-1413451-16

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Any such is likely due to missing drivers.

 

Please install and follow HP Smart from the Mac App Store below:

https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12

 

Follow the 'Set up your printer using the HP Smart app' section below to configure the printer on your Mac, then check for any difference following its configuration:

https://support.hp.com/ee-en/document/ish_1716406-1413451-16

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thank you for this - I have checked everything and all seems to be well - unfortunately there is still no colour printing from any of my apps on my MacBook Pro

HP Recommended

Herein seems to lie the problem - HP Print and Scan Doctor is no longer maintained and should be removed due to potential security risks. - see attached - as I feared it appears this model is not supported for the current MACScreenshot 2025-06-27 at 15.22.01.pngScreenshot 2025-06-27 at 15.29.25.pngtached 

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