HP Smart app

[CAK1231]

In HP Smart app the diagnose & fix button disappeared (left bottom). My printer is offline and when I was able to print in the past, it printed only part of the document, and the rest of the document had colored ink and no verbiage. I have a HP Smart Take 5100 series. I can't fix the issues since I can't diagnose them.

[Dragon-Fur]

@CAK1231 

Welcome to the HP English Community --

Update

I cannot find a reason for the HP Smart application to have lost the app's "fix-it" wrench icon (diagnostics).

If you have not done so,

Try / Consider

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

Original Content

If the HP Smart diagnostics are down, it might be related a a current issue with the HP Support Assistant download.  Yes, it's odd and might not be related to your exact issue.  Just the same, it's suspicious.  The problem with HPSA has been reported.  When the source of the issues are fixed, things should recover.

Restart everything, including your router.

Hope things start working or at least the diagnostics come back

If you want to continue...

You can fix almost anything manually -- diagnostic tools try to point you in a direction but are generally not the only way to get things working.

For now,

Ignore any steps that instruct you to run the Diagnostics or tools that are not available to you.

If the printer cannot print correctly -- for example, partial printing, wrong or missing colors - that is a Print Quality issue.

If the printer is complaining of being Offline, that's a connection problem.

Maybe start with the Print Quality issue - go as far as you can to check / clean the printer.

Category Troubleshooting > Printing (8) > Print Quality (11)

Document:

HP Smart Tank Printers - Color or black ink not printing, other print quality issues

===============================================

Next,

Network / Connection

Read through the document(s) -

Use what you need or want - ignore anything you cannot use, do not like.

======================================

Printer - Specifications

The printer supports Wireless on the 2.4GHz Frequency.

Connect the printer to your SSID named network for that frequency / band.

Reference:  Product Specifications for the HP Smart Tank 5101 All-in-One Printer (1F3Y0A)

======================================

Printer  - Troubleshooting - HP Documents

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> If not done -- Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

For reference - All about everything that is your printer

User Guide

Restore to Network Defaults

Page 78 

Restore printer network settings from the control panel (Wi-Fi models)

and / or

Restore printer factory defaults or network settings from EWS (Wi-Fi models)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Restore Defaults > Restore Factory Defaults / Restore Network Settings / HP Secure Erase

=================================

Printer - Network - IPv4

----------------------------------------------

Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:  

It is not mandatory that you use a manual / static IP address. 

Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5101 All-in-One Printer  

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