HP Smart - option for supply status shows me subscription offerings instead of supply levels

[CliffSeb]

HP OfficeJet Pro 6978 ink supply level not showing in the HP Smart app.  When I first start the app I get the "estimated supply levels" at the top of the page, but when I click to see more details it takes me to a "Time for a new printer" link instead of showing the current ink status.  Thanks for any suggestions.  Same think happens on my iPhone running the HP Smart application.

[Dragon-Fur · Accepted solution]

@CliffSeb 

Welcome to the HP Community Forum.

Open the Embedded Web Server (EWS) from within HP Smart (Windows or Mobile) and from your browser.

Windows Example -

Open HP Smart > Printer Settings 

In that menu, Select Advanced Settings (opens the Embedded Web Server - EWS)

When EWS opens,

Select Home > Estimated Cartridge Levels

If you do not see the entry for Estimated Cartridges Levels box on the Home tab,

(then)

Click Personalize (lower right corner)

Check box next to "Estimated Cartridge Levels" > Done

EWs_9025_Menu_Personalize_1

Example - HP Smart - Mobile - Menu

HP_Smart_Mobile_Main_Menu_16

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