HP Smart says USE SETUP CATRIDGES on printer setup

[Sam1257]

I recently had to reset my HP Deskjet Ink Advantage 2776 printer, because I recently got my WiFi router changed. So i as instructed, held the buttons on the printer and reset it, while removing the printer from my device and the HP Smart application. Now when i went back to add the printer to HP Smart, during the setup process it's asking me to use the setup cartridges to fully setup the printer. I don't have the setup cartridges since i bought this printer almost 1-2 years back, and those are over. How do i fix this ? Can i fix this any other way ? Is there anyway I can buy the Setup cartridges ? if so, where ? I'm based in Pune, India. 

[Hawks_Eye · Accepted solution]

Hi @Sam1257 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Let me  assist you with the steps to override the use setup cartridge error.

These steps are specific to the printer and I am afraid trying on a different printer might brick it.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Sam1257]

Okay i will try this out and get back to you

[Hawks_Eye]

Sure, keep us posted.

Thanks,

Hawks_Eye

[Sam1257]

Hello, it worked ! It is completely resolved now. Thank you so much !

[Hawks_Eye]

You are Welcome!

Appreciate all your efforts. I'm really glad to hear everything's resolved now.

Wishing you smooth printing!

Take care, and stay fantastic! 

Regards, 

Hawks_Eye