HP WIRELESS PRINTER ENVY 5500 WILL NOT PRINT WHEN USING WIFI OR USB CONNECTION

[Kathy542]

CAN NOT GET ENVY 5500 TO PRINT AT ALL WITH OLDER OR NEW INK CARTRIDGES

[Jay_G24]

 Hi @Kathy542,

I'd like to help!

Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
      CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
      CAUTION: Do not touch or try to remove the copper electrical strip
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
   • Insert the black cartridge into the right slot.
   • Insert the tri-color cartridge into the left slot.
10. Repeat these steps for the other cartridge, if necessary.
11. Close the cartridge access door.
12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
13. Check for the error message.

single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 

then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

[Kathy542]

This did not work at all. The printer is on line with my wireless network. The print still comes out blank when the printer makes the correct sounds like it is printing. I tried the one cartridge process and still blank pages. I bought new ink and still blank. I turned off my McAfee firewall program and it still did not work