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Message 1 of 2
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Flag Post

HP block 3rd party ink!?!?

HP Recommended
OfficeJet Pro 8600 Plus
macOS 10.15 Catalina

I've been using Officejet 8600 Plus for over 7 years with 3rd party ink cartridges and now after recent update it doesn't work!!! As soon as it is powered on "Printer Failure."

I have tried all the on/off sequences I've seen on the internet. Even put in old empty cartridges that I had, (which did allow the printer to power up properly, but with depleted ink) but as soon as I put in my 3rd party ink, that was working a few days ago, it goes into "Printer Failure." I did Software uninstall/reinstall and the Firmware Updater and nothing helped.

I have a small home business and 2 kids schooling from home due to pandemic. it is unacceptable that HP would completely disable my printer from being used. I will not be forced to buy expensive HP ink, if I buy anything it will be another brand printer.

I need another update ASAP to correct this, there is no way to rollback recent update.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Annoyed20, Welcome to HP Support Community!

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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