HP deskjet 2515

[Sanket5426]

I have HP deskjet ink advantage 2515 printer. I tried to use HP 678 ink cartridge with it as HP650(original) is not available in my region ,but it gave error of incompatible ink cartridge. I read on the HP forum that regional change is required inorder to accept the new cartridge. Kindly help me resolve this issue as soon as possible.  Thank you.

[A_Gayathri]

Hi @Sanket5426 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that you're facing an issue with your HP Deskjet Ink Advantage 2515 printer not accepting the HP 678 ink cartridge due to regional restrictions. Here are some steps you can try to resolve the problem:

Check Cartridge Compatibility: Make sure that the HP 678 ink cartridge is compatible with your HP Deskjet Ink Advantage 2515 printer. You can usually find this information in the printer's user manual or on the official HP website.

Update Printer Firmware: Ensure that your printer has the latest firmware installed. Manufacturers often release firmware updates that can resolve compatibility issues. Visit the official HP support website, enter your printer model, and download the latest firmware if available.

Reset the Printer: Try resetting your printer to clear any error messages. Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on.

Check for Regional Settings: May I know if you have changed the region? If Yes  then  

the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Sanket5426]

Hi Gaya1239,

I haven't been able to resolve the problem. I have updated the printer firmware, i did the printer reset.The HP 678 ink cartridge is also compatible with the printer however it still doesn't accept new ink cartridge,  i believe the printer requires region reset.

I have purchased the printer in Abudhabi and now I'm using it in India. The printer model is Deskjet ink advantage 2515. Kindly help me with the region reset procedure.

Thank you

Sank

[A_Gayathri]

@Sanket5426 , 

Thank you for your reply I have sent the private message pls check and let me know the details,

[Sanket5426]

Hi @Gaya1239

Thank you very much for your reply.I have checked everywhere and I cannot find your personal message or email. Could you please send it again. Reply as soon as you can.

Thank you

Sank

[A_Gayathri]

Hi @Sanket5426 ,

I have sent a private message, please check and let me know 

[Sanket5426]

Hi @Gaya1239

I have sent you the requisite details required for region reset. I have sent it through personal message. Please check and let me know the further course of action

Thank you

Sank

[Sanket5426]

Hi Gaya1239 ,

I just saw your personal message.

I have a Windows11 OS on a 64 bit processor. My printer is HP ink Advantage Deskjet 2515. I want to do region reset to India. I bought it in Abudhabi (now using it in India). The printers original ink cartridge is HP650, however HP678 is also compatible.I have installed HP full feature software on my pc.  Printer is also connected to laptop with original ink cartridge in it. Relpy to the earliest.

Thank you

Sank

[Sanket5426]

Hi @Gaya1239

Thank you for your reply. I have sent the requested printer details through personnel message. Let me know once you have received them.

Thank you

Sank

[Sanket5426]

Hi @Gaya1239 

I haven't received the reset code. Could you please look into it, it's been a while now. I have provided all the details I've got. Reply soon

Thank you 

Sank