HP incompatible cartridges: HP Deskjet Ink Advantage 3515

[angeloselber]

Hello everyone, I have a problem and I tried to correct it through internet indications: message of incompatible cartridges.
I have always used and continue to use genuine HP cartridges, but the last time I went to change the black cartridge, the printer continues to reject the black ink cartridge. Keep giving me the message of Incompatible Cartridge. I remind everyone that the cartridge is genuine HP !!!
I already cleaned the terminals, went back to the store and changed the cartridge and nothing. I have already re-installed the printer, I have reset the printer in "new factory" mode and nothing. Does anyone have any tips on what I could do to get her to accept my cartridge? Thanks a lot, Angelo.

[sandytechy20]

@angeloselber

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.