HP photo envy 7134 blocking non-HP ink cartridge

[Darren32]

Hi - I have an HP 7134 printer which was working fine (with non-HP ink) until I installed a new colour cartridge today.  I now get the error message "the indicated cartridges have been blocked by the printer firmware because they contain non-HP circuitry."

Browing the noticeboards I see this is a common complaint amongst HP printer owners - but I cannot find instructions on how to roll back to a previous version of the firmware so my printer will work again.

Surely there must be a way to do that?  Or do I now have to just bin my printer?  Blocking 3rd party ink in this way is outrageous so on point of principle there is no way I will be buying HP ink to fix the problem!

Any help gratefully received.

Thanks

[Dragon-Fur]

@Darren32 

Welcome to the HP Community Forum.

Update - Change the wording for clarity

You won't find any firmware breaching information here --

Our Community is governed by our HP Community RoP - Rules of Participation

Any information that breaches device security is prohibited and cannot be posted in the Community.

True - not everyone agrees with the limitations.

True, too, that you must do what is right for your situation.

We do not judge what people decide.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Darren32]

Hi Dragon-Fur - thanks for your reply, although I am afraid I don't quite understand what you are saying.

Are you telling me that HP can just disable my printer whenever they want because they don't like the ink I have bought to use with it?  I find that quite remarkable - is that legal?

The printer always used to work - so can I go back to a version of the firmware that works?

Regards

[Dragon-Fur]

@Darren32 

You are welcome.

Apologies - I will try to clarify:

Any information for a firmware rollback that removes the requirement - should such a thing exist - will not be found on this Community.

Yes, in fact, the printer firmware can impact what kind of ink is used in the printer.

I will not embroil myself in any discussion regarding "what's legal". 

There is no point -- I do not speak for HP.

My personal opinions do not -- and would not - influence your situation.

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@Darren32 wrote:

Product: HP ENVY Photo 7134 All-In-One Printer

Operating System: Microsoft Windows 11

Hi - I have an HP 7134 printer which was working fine (with non-HP ink) until I installed a new colour cartridge today.  I now get the error message "the indicated cartridges have been blocked by the printer firmware because they contain non-HP circuitry."

Browing the noticeboards I see this is a common complaint amongst HP printer owners - but I cannot find instructions on how to roll back to a previous version of the firmware so my printer will work again.

Surely there must be a way to do that?  Or do I now have to just bin my printer?  Blocking 3rd party ink in this way is outrageous so on point of principle there is no way I will be buying HP ink to fix the problem!

Any help gratefully received.

Thanks

---

@Darren32 wrote:

Hi Dragon-Fur - thanks for your reply, although I am afraid I don't quite understand what you are saying.

Are you telling me that HP can just disable my printer whenever they want because they don't like the ink I have bought to use with it?  I find that quite remarkable - is that legal?

The printer always used to work - so can I go back to a version of the firmware that works?

Regards

---

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For those reading:

Reference in this discussion   HP ENVY Photo 7100 All-in-One Printer series Firmware Update 

Description

This software tool will help you update your printer to the latest firmware. Please refer to Fixes and enhancements for more detail about the firmware update.

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds.

Which Ink Can be Used in the Printer?

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

Non-HP ink cartridge use (Firmware Update)

Updates have been released to correct issues in certain affected printers (only as listed😞

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"