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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- HP printer inks- ink warranty expiry stops use in printers?

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01-03-2022
06:21 PM
- last edited on
01-04-2022
08:10 AM
by
Ric_ob
OFFICEJET PRO 8710
For one of my HP printers- Just ran out of Black ink (955XL) with warranty date on pack 2020/04. Was working fine.
Replaced with new Black 955XL with warranty date on pack 2019/10 from back of store-room.
Printer reports that the replacement is "only for use in older printers"??
Same package, same markings LOS72A.
Called Support to be advised that when the warranty expires (ON THE INK!!!) the printer will not accept the new ink cartridge. If however the older cartridge was installed prior to warranty expiry, the printer will keep working until the cartridge is empty.
After using HP printers for more than 30 years, I have never heard of such rubbish- same ink ,same package.
Time to scrap all my HP printers in my office- I can't buy quantity of supplies any more.
Nice one HP, now you have one less customer- with 35 HP printers
01-08-2022 12:53 PM
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Sandytechy20
I am an HP Employee