HP tango only printing black and white

[kzito]

HI there - My HP Tango (brand new) will only print black/white. I just installed the printer today and the print diagnostics printed fine. I tried Illustrator and acrobat. I don't seem to have options in Illustrator - in Acrobat the preview say color, the black and white option is not checked. Still printing black and white. Thanks!

[Kumar0307]

@kzito, Welcome to the HP Support Community!

I see that you are not able to print in color from your MAC. If you are able to print the test page in color, it means the printer hardware is working fine.

Are you using the HP Smart app to print?

• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Check the print settings on the MAC and the application you are using to print.

Hope this helps! Keep me posted. 

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Have a great day!