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HP Tango
macOS 10.15 Catalina

HI there - My HP Tango (brand new) will only print black/white. I just installed the printer today and the print diagnostics printed fine. I tried Illustrator and acrobat. I don't seem to have options in Illustrator - in Acrobat the preview say color, the black and white option is not checked. Still printing black and white. Thanks!

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