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‎05-29-2020 05:27 PM

HP Recommended
Product: hp deskjet ink advantage 2060 all-in-one k110
Operating System: Microsoft Windows 10 (64-bit)

i have install 2 new cartridge for my printer tri-color and black, but the tri-color did'nt recognize. It says tri-color cartridge damage or failure how to fix this?

1 person had the same question
1 REPLY 1

‎05-30-2020 02:02 PM

HP Recommended

Hi @trigunyx ,

 

Welcome to the HP Support-Community.

 

@trigunyx wrote:

i have install 2 new cartridge for my printer tri-color and black, but the tri-color did'nt recognize. It says tri-color cartridge damage or failure how to fix this?

Please try these steps:

 

1. Turn on the printer and wait until it stops making noise
2. Remove both cartridges and close the access door.
3. Now, with the printer on, unplug the power plug from the back of the printer and wait 60 seconds.
4. now plug in the power cable and put the cartridges back in.

 

How is the result?

I am looking forward to your feedback!😊

 

Cheers,

Nils


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