HP179fnw print problem

[Fbite]

I have a double print on the page 

[Max3Aj]

Hi @Fbite, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

A double print (ghosting) issue on your HP Laser MFP 179fnw can be caused by several factors, including drum unit issues, fuser problems, or incorrect paper settings. Try these troubleshooting steps:

Check the Paper Type and Settings

• Ensure that the correct paper type is selected in the printer driver.
  • Windows: Go to Control Panel → Devices and Printers → Right-click HP 179fnw → Printing Preferences → Paper Type and select the correct one.
  • Mac: Go to System Preferences → Printers & Scanners → Select Printer → Options & Supplies and adjust settings.

Check the Fuser Unit

• If the fuser is not heating properly, toner may not adhere correctly, causing ghosting.
• Print a Printer Status Report:
  • Press the Setup button on the printer.
  • Navigate to Reports → Configuration Report and print it.
  • If ghosting appears, the fuser may be faulty and needs replacement.

Inspect the Drum Unit (Imaging Unit)

• Open the front cover and remove the imaging unit.
• Check for toner buildup or scratches on the drum.
• If damaged, replace the drum unit (part no. SU494A).

Check for Moisture in Paper

• Use high-quality, dry paper; moisture can cause toner misalignment.
• Store paper in a dry place and use fresh sheets.

Try a Different Toner Cartridge

• A defective or low-quality third-party toner may cause double printing.
• Try replacing the toner with an original HP 116A cartridge.

Perform a Firmware Update

• Update the printer firmware via HP Smart App or the HP website to fix software-related ghosting issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support