HP3522 printer will not print black ink, even after loading a new HP black cartridge

[BoxcarHoncho]

HP 3522 printer will not print black ink, even after loading a new HP black cartridge.  

After running all diagnostics, printer screen shows Alignment Page Not Detected;  screen shows Black ink is full, and blue ink is almost empty ... yet printer can print Blue ... but not Black.

How di I fix?

[sandytechy20]

@BoxcarHoncho 

Welcome to the HP support community.

I understand that the black ink cartridge is not printing, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[BoxcarHoncho]

I tried all the diagnostic suggestions, and still, even with another brand new HP black ink cartridge, the printer will not print any black ink.

The suggestion did not help, and the diagnostics did not indicate what is wrong.

[sandytechy20]

@BoxcarHoncho

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers