HP8600 PRINTER

[krk222]

Hi. I have a hp8600 printer that I love.  I am having trouble printing a bright green. I have gone through all troubleshooting including manually cleaning print head with cleaner solution. I just put in new cartridges and it is still doing it. A year ago I had to put in a new printhead. So I don’t think that’s it. Any ideas?  I hate to part with this printer.  Thanks

[Rainbow23]

Hi @krk222,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP Officejet Pro 8600 Premium e-All-in-One Printer.

Please follow the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[krk222]

I am following document you sent. I get to the print on the hp printer screen but it tells me server is not available. Also how can I tell what version of firmware I have. Thanks in advance.  Karen

[Rainbow23]

Hi @krk222,

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

Let me know if this helps and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[krk222]

I was able to install Print Doctor.  When I printed test page it does not show blue.  See attached

In alignment there is no blue showing in the bird see attached

My ink does show blue see attached

also on my printers screen I cannot get to server when I hit sprint symbol. I get attached error

I tried printing green. The last photo shows what I get

[Rainbow23]

Hi @krk222,

The print quality issue could be a hardware issue with the printhead and may need repair/replacement.

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

For the server connection issue, please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

I hope this helps.

Have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!