HP910 vs HP912

[JC311311]

Hi!

I moved to the UK from Canada. I have ordered two cartridges HP912 and the printer won't recognize them.

Please send the instructions for regional reset. Most importantly will it even work with a mix of HP910 and HP912.

I have to say that this is really annoying. 

My printer is a HP Officejet 8022

Thanks

JC

[Nal_NR]

Hi @JC311311,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping