HP9135e regional reset to its default for cartridges HP 936

[Ashmir]

We are a travel agency. We bought the printer in the USA, used it and then moved it to the Caribbean on the Island of Curaçao. Locally they do not carry the hp 936 cartridges on the Island but the 938 series that fits equally, the support from HP has tried to do regional change to the 938 but failed to make the correct change and we were changed to the region of Europe that carries 937 which we do not have. We decided to order all the HP 936e from the USA but now we cannot use them because of the wrong region set by HP support, please we need help to reset the region to its default 936 cartridges. We are a travel agent and need to print tickets. 

[Max3Aj]

Hi @Ashmir,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Ashmir]

Yes, thank you for your time. I have all those in place and my PC is running the HP smart app.

The hp 936 cartridges are installed, the black ink cartridge is new, the others has depleted but are original HP 936. 

[Max3Aj]

Hi @Ashmir,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[Ashmir]

.