Had an alternate black cartridge in my HP Desk Jet 1112. Replaced with HP cartridge. Still won't wor

[tednjan]

It is still telling me the cartridge is counterfeit but it is not. Refuses to print. 

How can I get it to recognize the new cartridge?

[Kumar0307]

@tednjan, Welcome to the HP Support Community! I’m here to help.

I see that the Instant Ink cartridge is not working. Are you using HP inks?

Insert one ink cartridge at a time to identify the defective ink cartridge.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[tednjan]

Tried the easy start and ink cartridge error. No difference however I discovered that the problem of the counterfeit cartridge message only appeared on Adobe. I am able to print from everywhere else. I have completely uninstalled Adobe and hope not to have to use it ever again.

[Kumar0307]

@tednjan

It could be an application specific issue. If you are able to print from other apps, Adobe is the one with the issue.

Keep me posted for any other assistance.