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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Has anyone found a way to use compatible non-HP cartridges y...

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09-27-2023 06:47 PM
I've been more than happy with my HP OfficePro 6978 All-in-One for the entire time I've owned it. Until now. It absolutely refuses to use non-HP ink cartridges. I've tried every "solution" this website and many others have suggested, and Nothing works.
Does anyone have a way? I've updated the Firmware, installed new drivers, tried to roll back to the old firmware, and disabled the so-called "Cartridge Protection".
I hope someone has the time and money to go after a class-action lawsuit, because this should NOT be legal. (They unlocked cell phones; they can unlock this!)
If no one comes up with an answer by tomorrow morning, I will send my machine to Goodwill, and buy a new printer from a different company. I refuse to patronize a company that does this to its customers.
10-05-2023 08:48 AM
HI @Camshrom,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you have an issue using non-HP ink cartridges on your printer.
Please refer to the below links for more information related to your issue.
https://support.hp.com/us-en/document/ish_1692853-70737-16
https://support.hp.com/hk-en/document/c05308850
https://support.hp.com/us-en/document/ish_7470520-7449625-16?
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee