Help with black ink!

[JulieBoughter]

My black ink will only print partial lines. I have cleaned the print heads automatically many times and have the same results. I printed a document perfectly then the next document only printed certain lines. I thought the ink was out so I replaced it and have the same results, if not worse. HELP!

[Kumar0307]

@JulieBoughter, Welcome to the HP Support Community! I’m here to help.

I understand the print quality of the black ink cartridge is not satisfactory. Make sure you are using HP ink cartridges.

Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Check the ink levels, clean the ink cartridge(black) up to 2 times, and print a test page to check the result.

I see that you have already replaced the black ink cartridge and yet the issue is not resolved. In this case, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!