Horizontal black lines across pages, can't read them

[Keri711]

I ran out of color ink.  Got a new cartridge, now there are black horizontal lines through all pages.  I need this to work today, I have to print labels for work.  Please help anyone!

[Nal_NR · Accepted solution]

Hi @Keri711,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with print quality. 

Update the drivers if you have made any changes to your printer software or OS. Click here

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Keri711]

Must have been the ink, got another cartridge and it's fine.

[Nal_NR]

Hi @Keri711,

Wonderful. Thank you once again. Take care.