Horizontal lines on printed photos

[Chris963]

When printing photos from my iPhone with my HP Deskjet 3700 I get horizontal lines, however if I print from my laptop I do not get the lines, why is this? I really need to be able to print from iPhone.  Thanks

[Echo_Lake]

@Chris963

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP Utility to print a Print Quality Diagnostic page from your Mac.

1. Load plain paper into the input tray.

2. Click the Apple menu, and then click System Preferences.

3. Depending on your version of OS X, click Print & Scan or Printers & Scanners.

4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

5. Click Utility, and then click Open Printer Utility.

   HP Utility opens.

6. Click Print Quality Diagnostics , and then click Print.

   A Print Quality Diagnostic page prints.

   Figure : Print Quality Diagnostic page without defects

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chris963]

Thank you for your reply. The print quality report shows no problems, but the photos still have horizontal lines.  However the report say PHOTOS: Use Best mode and photo media, where do I set this?

[Echo_Lake]

@Chris963

Thank you for posting back. 

Let's try this:

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options
If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate photo paper type

● Quality: Select the option that provides the best quality or maximum dpi.

● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. — 2ff: applies no changes to the image. — On: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

Hope this helps! Keep me posted for further assistance.

[Chris963]

Hi again,

I am pleased to say all now working okay. Thank you very much for you help.

Chris

[Echo_Lake · Accepted solution]

@Chris963

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day! 

[doclees]

Hi Echo_Lake,  I have the same problem with horizontal lines as fine as a razor blade.  I have the Pro 9015e currently. HP advanced paper and HP instant ink.  Thought this was a print head issue with my past 9015 and brought it back to Best Buy under manufacturer's  warranty.  They just gave me this new one.  I am using Samsung S20 FE phones to do most of the printing.  HP chat was of no help. Tried to convince me this was a paper weight issue.

[Echo_Lake]

@doclees

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print Quality Issues: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​ 
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!