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It was supposed to be 2023_new_printer.  It is missing the r.  I see where to change the avatar and I tried clicking under the avatar at edit, but it does not go to screen name.  There's really no board for registration problems, so my next issue is with the missing 6 month free ink offer that was in the new printer.  I already found an answer for that and clicked that I had that same question, so I guess someone will address that.

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Hi @2023_new_printe,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Kindly share the screenshot or images of the issue you are referring to about the screenname.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, if you are enrolled in the instant ink program, I would need a few details. 

 

please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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