How do I clean print heads from hpsmart app

[NeverWorking]

How do I clean print heads from hpsmart app? And why isn’t this intuitive in the app? Why isn’t there a section called tools?

[Sneha_01]

Hi @NeverWorking,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To clean the print heads using the HP Smart app, follow these steps:

Open the HP Smart App: Launch the app on your computer or mobile device.

Select Your Printer: Make sure your printer is connected and selected within the app. If not, follow the prompts to add your printer.

Access Printer Settings:

• On Mobile: Tap on the printer icon at the top of the screen to access printer settings.
• On Desktop: Click on the printer icon or select your printer from the home screen.

Navigate to Maintenance Options:

• On Mobile: Look for a section like "Printer Maintenance" or "Printer Tools." This might be under the “Manage” or “Printer Settings” section.
• On Desktop: Go to "Printer Settings" or "Printer Maintenance." The exact location can vary based on the version of the app.

Run the Print Head Cleaning:

• Once you find the maintenance options, you should see an option for print head cleaning or a similar function. Follow the on-screen instructions to initiate the cleaning process.

Follow Instructions: The app will guide you through the process, which may involve the printer performing several cleaning cycles.

Why It Isn’t Intuitive

App Layout Differences: The layout and options can vary between versions of the app and different devices (mobile vs. desktop). HP Smart might prioritize certain features or have a design that’s optimized for general use rather than specific maintenance tasks.

User Interface Design: Not all apps include a "Tools" or "Maintenance" section prominently. HP Smart might have integrated these options into different parts of the app to streamline the user experience or align with their design philosophy.

Feature Updates: The app is regularly updated, so features and their locations might change. It’s possible that more intuitive or prominent maintenance options could be added in future updates.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support