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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- How do I deregister for HP+ to allow use of none HP cartridg...

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08-21-2024 07:30 AM
I signed up for free in when getting my new printer - unknown to me this would set my printer up as HP+ and not now allow me to use none HP cartridges. Is there a way of changing this setting or has HP hoodwinked me into having to buy their products. My last HP printer used alternative cartridges without any issues of over 7 years.
08-23-2024 08:14 AM
Hi @Bockbees,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
To deregister from HP+ and use non-HP cartridges with your HP ENVY Inspire 7920e All-in-One Printer, you can follow these steps.
Cancel HP+ Subscription:
- HP Account Management: Go to the HP Smart website and log in with your HP account credentials.
- Manage Subscription: Look for options related to managing your HP+ subscription and cancel it if possible.
Reset Printer to Factory Settings:
- On the Printer: Access the printer’s settings menu from the touchscreen display. Look for a "Setup" or "Settings" option, then find "Printer Maintenance" or similar and select "Restore Factory Defaults."
- Follow Prompts: Confirm the reset and wait for the printer to complete the process. This should remove any HP+ configuration.
Check Printer Settings:
- After the reset, check the printer’s settings to ensure it no longer requires HP+ for cartridge usage.
By deregistering from HP+ and resetting the printer, you should be able to use non-HP cartridges without issues. Keep in mind that while HP+ is designed to ensure compatibility with HP cartridges, deregistering might affect some features associated with HP+ services.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
08-26-2024 01:08 PM
Hi @Bockbees,
Thank you for your response,
Is there anything else that I can help you with today?
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Alden4
HP Support
HP Support Community Moderator